Will Voksha work with my existing shop phone number, or do I need a new line?

For Auto Repair Shops

You keep your existing number. Nothing changes for your customers, the same number on your sign, your Google Business Profile, your invoices, and your old business cards still works exactly as before. Setup typically forwards that number to Voksha, or in some cases ports it directly, so calls route to the AI receptionist without your customers noticing a different number to dial. This matters more for an auto shop than for a newer business because your phone number is often printed on decades of receipts, loyalty cards, and word-of-mouth referrals, and changing it would mean losing calls from customers who saved the old number years ago. If you currently run multiple lines, a main shop line and a separate line for a service advisor's desk phone or a parts counter, you can set up Voksha on the main line while keeping direct-dial lines for staff who want to take certain calls themselves, or route everything through Voksha and have it transfer calls to a specific line when a live person is needed, like an active insurance adjuster call or an angry customer who's asked to speak to the shop owner directly. There's no new hardware required at the shop, no new phone to install at the front counter, and no disruption to your current setup during the switch. Most shops complete this part of setup in a few minutes as part of the broader 5-to-30-minute onboarding process.