Would it make more sense to just hire a part-time service advisor instead of using Voksha?

For Auto Repair Shops

A part-time service advisor, even at a modest $18-22/hour for 20-25 hours a week, runs roughly $1,000-1,400 a month before payroll taxes and any benefits, and covers a fixed block of hours, typically weekday daytime shifts. That leaves the exact windows where shops lose the most opportunity uncovered: early morning before opening, evenings, weekends, and the lunch and end-of-day rushes when your existing staff is already stretched. Voksha's Premium plan at $99/month plus $1 per call past 150 covers all of those hours plus your regular business hours, at a fraction of even one part-time hire's cost, and it never calls in sick, takes a lunch break that leaves the phone unanswered, or needs training on your pricing beyond the initial setup. That said, a part-time advisor brings something Voksha genuinely can't, in-person customer relationships, handling walk-ins, checking in vehicles, walking a customer through their car in the bay, and building the kind of rapport that turns a one-time customer into a regular. The strongest setup for most shops isn't choosing one over the other, it's using Voksha to make sure no call ever goes unanswered while a part-time or full-time advisor focuses on the counter and in-person work during their scheduled hours. Shops that try to cover the phone entirely with a single part-time hire usually find gaps show up exactly during the after-hours breakdown calls and lunch-rush overflow that cost the most in missed high-ticket repairs.