Can Voksha handle safety recall calls without creating legal liability for our shop?

For Auto Repair Shops

Yes, and the safest way to handle these calls is exactly what Voksha does by default: capture the caller's information and vehicle details, and route the actual recall determination to your service advisor rather than having the AI make any claims about whether a specific recall applies or what NHTSA's recall database shows for that VIN. Recall calls carry real liability risk if handled carelessly, telling a customer their vehicle isn't subject to a recall when it actually is, or promising a specific remedy timeline, can create problems if it turns out to be wrong. Voksha is configured to avoid making those determinations. Instead, it treats a recall inquiry like any other service request: it collects the vehicle information, notes that the customer is calling about a possible recall, and either books a diagnostic or inspection appointment or flags the call for your service advisor to follow up on directly, since advisors are the ones equipped to actually check NHTSA recall status and, if it's a manufacturer recall rather than shop-performed work, direct the customer to the appropriate dealer if your independent shop doesn't handle that specific recall repair. This mirrors how a well-run shop already handles these calls, front counter staff rarely make recall determinations off the top of their head either, they check the vehicle's VIN against manufacturer data before saying anything definitive. Voksha simply ensures the call gets captured and routed rather than dropped, without putting words in your shop's mouth about a recall's applicability or remedy.