Can each of my locations have its own calendar and bay availability, or is it all one shared system?
For Auto Repair Shops
Each location gets its own configuration, its own connected calendar (Google Calendar, Outlook, or Calendly), its own bay and technician availability, and its own pricing if labor rates or common job costs differ by location, which they often do across a metro area with varying rent and labor markets. This isn't a single shared calendar that all locations pull from, which would create the obvious problem of a customer near your north location getting booked into a slot at your south location an hour away, or a booking that looks available system-wide but is actually full at the specific shop the customer needs. If your locations run different shop management systems, say one uses Shopware and another uses Mitchell 1 after an acquisition brought in a shop that was already on different software, each location's Voksha configuration can sync to its own system rather than forcing all locations onto identical software before this works. This location-specific setup also matters for staffing patterns that vary by shop, one location might run three technicians and stay open until 7pm on weekdays, while a smaller location runs two technicians and closes at 5:30, and Voksha reflects each location's actual hours and capacity rather than a generic company-wide schedule that doesn't match reality at any single shop. For an owner managing multiple locations, this setup means you're not trading location-specific accuracy for the convenience of centralized phone answering, you get both, accurate local scheduling and centralized visibility into how the group is performing as a whole.
Each location gets its own configuration, its own connected calendar (Google Calendar, Outlook, or Calendly), its own bay and technician availability, and its own pricing if labor rates or common job costs differ by location, which they often do across a metro area with varying rent and labor markets. This isn't a single shared calendar that all locations pull from, which would create the obvious problem of a customer near your north location getting booked into a slot at your south location an hour away, or a booking that looks available system-wide but is actually full at the specific shop the customer needs. If your locations run different shop management systems, say one uses Shopware and another uses Mitchell 1 after an acquisition brought in a shop that was already on different software, each location's Voksha configuration can sync to its own system rather than forcing all locations onto identical software before this works. This location-specific setup also matters for staffing patterns that vary by shop, one location might run three technicians and stay open until 7pm on weekdays, while a smaller location runs two technicians and closes at 5:30, and Voksha reflects each location's actual hours and capacity rather than a generic company-wide schedule that doesn't match reality at any single shop. For an owner managing multiple locations, this setup means you're not trading location-specific accuracy for the convenience of centralized phone answering, you get both, accurate local scheduling and centralized visibility into how the group is performing as a whole.
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