If we sell to healthcare or fintech customers, does Voksha support GDPR and HIPAA-level handling of caller data?

For SaaS Companies

Yes, on the Enterprise plan specifically, Voksha supports HIPAA and GDPR-compliant handling of caller data, which matters for SaaS companies whose own customers are healthcare organizations, health tech platforms, or fintech companies subject to strict data handling requirements, and whose inbound calls may include information that falls under those frameworks even indirectly (a prospect describing a patient data workflow during a sales qualification call, for example, or an EU-based customer's contact details subject to GDPR's data processing rules). Starter and Premium do not include this level of compliance, so a healthtech or fintech-focused SaaS company, or any SaaS company selling into those verticals as customers, should plan on Enterprise from the outset rather than starting on a lower tier and migrating later. This is separate from your own product's HIPAA or SOC 2 posture, Voksha's compliance covers how it handles the call data it processes, not your application's data handling, but it is a relevant line item when your own enterprise customers ask how every vendor touching customer-adjacent data, including your phone answering system, handles compliance. If GDPR applies because you have EU customers or prospects, Enterprise's compliance also covers the data subject rights and processing requirements GDPR imposes on any system that captures caller information, which matters when a European prospect calls in and their name, company, and contact details get processed and stored as part of lead qualification.