Do I need to train Voksha to understand moving-specific terms and questions?

For Moving Companies

During setup, you provide the specific details that make Voksha's conversations accurate for your business: your service area, your move-size minimums, your pricing structure, and the exact inventory and qualifying questions you want asked, stairs, elevator access, piano, pool table, gun safe, packing services needed, storage requirements. Voksha's underlying moving-industry configuration already understands common terminology and question patterns specific to the trade, so you are not starting from a blank slate the way you would training a brand-new employee with zero moving industry exposure; the setup process is closer to configuring your specific business rules on top of an already move-aware foundation. If your company has particular equipment or service nuances, for example you specialize in piano moving and want an especially detailed set of questions around piano type, weight, and stair access, or you offer specialty crating for art and antiques and want that flagged distinctly from general household goods, you can specify those details during onboarding so Voksha asks the right follow-up questions for your specific service mix rather than a generic residential moving script. This configuration is not a one-time, locked-in event either; if you notice Voksha is missing a detail that matters to your estimators, for example gate codes at gated communities or whether a destination has loading dock access for a commercial move, you can update the qualifying questions after launch based on real call feedback from your team. Most moving companies refine this over the first month or two as they see which questions actually save estimator time on the walkthrough.