If one of our locations is fully booked, can Voksha offer an opening at a sister location instead?

For Veterinary Clinics

Yes, this is configurable for veterinary groups running Voksha across multiple locations on the Enterprise plan. Each location's calendar and availability stay distinct by default, so a call to your Eastside clinic books against Eastside's schedule and syncs to Eastside's PIMS record, which matters because different locations often have different doctors, service lines, and even different PIMS instances. But for groups that want cross-location flexibility, you can configure Voksha to check a sister location's availability when the caller's preferred location is fully booked for the requested timeframe (no same-day sick visit slots left at Eastside, but Westside has an opening that afternoon), and offer that as an alternative rather than telling the client to call back or try elsewhere. This is particularly useful for urgent, same-day requests where the client's priority is getting seen quickly rather than a specific location, versus routine wellness visits where most clients prefer their usual clinic and doctor and wouldn't want to be redirected without asking. Groups typically configure this selectively: cross-location offers get made for urgent same-day requests and new client inquiries (where there's no existing relationship pulling them to one specific site), while routine rebooking and follow-up visits stay tied to the client's home location and regular doctor. Centralized reporting also lets group leadership see booking and missed-call patterns across all locations together, which helps identify whether a specific site consistently runs at capacity and might need adjusted triage sensitivity or additional in-clinic capacity rather than just call-routing fixes.