Should we hire a part-time receptionist instead of using Voksha for our tutoring center?

For Tutoring Services

A part-time receptionist working, say, 20 hours a week at $16 to $20 an hour costs roughly $1,300 to $1,600 a month before payroll taxes and benefits, and covers only the hours they are scheduled, which is a real limitation for a tutoring business, since 60% of parent searches for a tutor happen at night, after report cards or test scores come out, well outside a typical 9-to-5 or even an extended evening shift. Voksha's Premium plan at $99 a month covers 150 calls with 24/7 answering, meaning a parent calling at 9pm on a Tuesday gets the same booking experience as one calling at 2pm on a Wednesday, something no single part-time hire can match without expensive after-hours or weekend premium pay. That is not to say a receptionist adds zero value; a human front-desk person can build in-person rapport with walk-in families, handle nuanced in-person tours of a physical center, and manage administrative tasks beyond phone answering, like organizing tutor paperwork or handling in-person payment collection. Many centers land on a hybrid: Voksha handles all phone coverage, especially after hours and during the tutor's own teaching hours when they cannot pick up, while any in-person staff focus on walk-ins, campus tours, and administrative work that genuinely requires a physical presence. For a solo tutor or small center, hiring even part-time staff is often not justified by call volume at all, whereas Starter at $14 a month scales down to that same low volume without the fixed labor cost. The deciding factor is whether your bottleneck is phone coverage hours or in-person operational tasks.