Does Voksha comply with FERPA when handling calls about a student's academic progress?

For Tutoring Services

FERPA governs education records maintained by schools and institutions that receive federal funding, and it applies directly to school districts, public schools, and universities, not typically to independent tutoring businesses or private tutoring centers, which generally are not FERPA-covered entities unless they are operating under a formal contract with a school district that extends FERPA obligations to them contractually. That said, most tutoring businesses handle information that feels similarly sensitive even without a formal FERPA obligation: a child's grades, test scores, learning difficulties, and academic standing discussed on a call between a parent and Voksha. Voksha handles this the way any responsible business should handle sensitive personal information about a minor, keeping call data secure and limiting what is captured to what is operationally necessary, like subject needs and scheduling details, rather than open-ended academic history. If your tutoring business does operate under a school district contract where FERPA-equivalent obligations flow down to you as a vendor, or you work directly inside schools handling IEP-related scheduling, the Enterprise plan includes HIPAA and GDPR compliance, and centers in that position should discuss their specific contractual data-handling requirements directly, since FERPA vendor obligations vary by district agreement rather than being a single blanket standard. For the large majority of independent tutoring businesses and learning centers operating outside a formal school district data-sharing agreement, FERPA is not the applicable framework, and the more relevant considerations are general data privacy and, for centers handling online payment during calls, PCI-DSS for payment card data.