Can Voksha automatically tell the difference between a residential homeowner call and a commercial property inquiry so they route correctly?

For Solar Installers

Yes, this is a standard part of configuring the intake flow for a company that handles both residential and commercial solar, since the qualification questions and routing destination are different enough that mixing them in one script causes friction on both sides. Voksha can be configured to ask an early, simple branching question, essentially whether the caller is inquiring about their own home or a business or commercial property, and then follow the appropriate qualification path: homeownership, monthly utility bill, and credit tier for residential, versus facility type, approximate square footage or roof area, current energy spend, and whether the caller is a decision-maker or gathering information for someone else on the commercial side. This matters because commercial inquiries often need to reach a specialized commercial sales developer or account executive rather than a residential closer, and residential homeowners calling with a commercial-scale question (like a farm owner asking about a large agricultural solar installation) need the same rerouting in reverse. Getting this branching right during setup prevents the common failure mode where a commercial facility manager gets asked homeowner-focused qualification questions that make your company look unprepared for a project representing potentially hundreds of thousands of dollars, or where a residential caller ends up in a slower commercial-focused intake flow. Most companies that handle both segments configure this as one of the first questions in the call flow, since it is a low-friction way to correctly branch the rest of the conversation and ensures both lead types land with the right internal team and in the right CRM pipeline from the very first call.