Can Voksha route callers to the right location based on what they ask about, like a neighborhood or service?

For Salons & Spas

Yes, this is a standard part of multi-location setup. If your group runs a single central phone number rather than a separate line per location, Voksha can be configured to ask the caller which location they mean, or infer it from context, a caller mentioning a specific neighborhood, cross streets, or a stylist's name tied to one location, and then apply that location's specific hours, staff, services, and calendar for the rest of the call. This avoids the common failure mode of a caller booking what they think is an appointment at their preferred location, only to find out later it was actually booked at a different branch because the system treated the brand as one undifferentiated entity. For franchise or multi-location groups where each location has its own dedicated phone number instead, routing is simpler, Voksha is configured per number, so the location context is already established the moment the call comes in and no clarifying question is needed. Groups running a hybrid, a shared marketing number for ads and online listings that funnels to a central line, plus direct numbers for regulars who call a specific location, can configure both patterns simultaneously, with the shared number using the clarifying-question flow and the direct numbers going straight to their specific location's configuration. This location-routing capability becomes more valuable as a group grows, a two-location salon can often get by with staff manually clarifying which location a caller means, but at ten or more locations, especially across different cities, accurate automatic routing based on what the caller says is necessary to avoid booking errors and wasted callbacks correcting location mix-ups.