Do I need to change what my front desk staff does once Voksha goes live?

For Salons & Spas

Mostly not, and the change that does happen is usually a relief rather than a disruption. Front desk staff still greet walk-ins, check clients in, process payment at checkout, handle retail sales, and manage the day's flow in the salon. What changes is that they stop being interrupted by every incoming call, since Voksha handles routine questions about hours, pricing, parking, and service menus, and books straightforward appointments directly into the calendar without anyone at the desk touching a phone. Salons that run conditional forwarding, where the front desk answers first and Voksha only catches overflow and after-hours calls, see the biggest shift on Saturdays specifically, since that is the day when the front desk is also checking out three clients and rebooking two more while the phone rings, the exact scenario where calls used to fall through. New appointments booked by Voksha show up directly in whatever system your desk already checks, so there is no separate inbox or message pad to review, no sticky notes with a client's callback number that get lost during a rush. The one operational habit worth building is a quick daily glance at the calendar for anything Voksha flagged as needing a human follow-up, like a complex color correction question or a request for a service you do not list, since those are intentionally routed to a callback rather than guessed at.