Can Voksha answer my salon's existing phone number, or do I need a new number for it?

For Salons & Spas

Both options work, and most salons choose to forward their existing number rather than get a new one, because that number is on their Google Business Profile, their storefront window decal, their business cards, and years of client memory. Call forwarding is the standard setup: your existing line stays exactly where it is, and calls route to Voksha, either always, or conditionally when you do not answer within a few rings. Conditional forwarding is popular with salons that still want a front desk person to grab calls when they are free, with Voksha only picking up the overflow, the after-hours calls, and the ones that would otherwise hit voicemail during a packed Saturday. That setup directly targets the pattern most salons already know about: when every chair is full, a meaningful share of incoming calls go to voicemail and the caller does not call back, they call the next salon on the list. Some salons instead choose a dedicated new number specifically for online booking widgets, ads, or a second location, keeping the original line for walk-ins and existing clients while Voksha handles the new-number traffic separately, which also makes it easier to track which channel is driving calls. Either way, no new hardware is required, and the forwarding change is typically done through your existing phone carrier or VOIP provider's settings in a few minutes, not a multi-day porting process.