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Salons & Spas

Will Voksha know my stylists' individual schedules and specialties right from the start?

Avi NashVP of Growth

For Salons & Spas

It knows what you tell it during setup and what your connected calendar shows, so accuracy on day one depends on how much staff detail you enter before going live. During onboarding you provide each stylist's name, their specialties (color correction, extensions, curly cuts, keratin treatments, lash lifts, whatever applies), and their working days, and Voksha uses that alongside the real-time calendar sync with your booking platform, whether that is Vagaro, Boulevard, Zenoti, Mindbody, or Fresha, to see actual open slots per stylist rather than just per salon. That combination is what lets it correctly tell a caller that your color specialist works Tuesday through Saturday and has an opening Thursday at 2pm, instead of offering a slot that belongs to someone who cannot do the service requested. The gap most salons hit in week one is incomplete specialty tagging, if a new hire or a stylist who recently added a certification (say, in hair extensions) is not updated in the profile, Voksha will not know to route those requests to them. This is a quick fix through the dashboard, not a rebuild, and most salons refine the staff profiles over the first week or two as they notice mismatches on real calls. Because it pulls live from your calendar rather than a static list, once schedules and specialties are entered correctly, there is no daily manual updating required unless a stylist's days or services change.

It knows what you tell it during setup and what your connected calendar shows, so accuracy on day one depends on how much staff detail you enter before going live. During onboarding you provide each stylist's name, their specialties (color correction, extensions, curly cuts, keratin treatments, lash lifts, whatever applies), and their working days, and Voksha uses that alongside the real-time calendar sync with your booking platform, whether that is Vagaro, Boulevard, Zenoti, Mindbody, or Fresha, to see actual open slots per stylist rather than just per salon. That combination is what lets it correctly tell a caller that your color specialist works Tuesday through Saturday and has an opening Thursday at 2pm, instead of offering a slot that belongs to someone who cannot do the service requested. The gap most salons hit in week one is incomplete specialty tagging, if a new hire or a stylist who recently added a certification (say, in hair extensions) is not updated in the profile, Voksha will not know to route those requests to them. This is a quick fix through the dashboard, not a rebuild, and most salons refine the staff profiles over the first week or two as they notice mismatches on real calls. Because it pulls live from your calendar rather than a static list, once schedules and specialties are entered correctly, there is no daily manual updating required unless a stylist's days or services change.

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