How do studio staff find out about calls that need a human follow-up?

For Fitness Studios

Voksha sends real-time text or email notifications for anything outside its scope, a member disputing a charge, a request to freeze or cancel a membership outright (as opposed to simply canceling a single class), an injury-related question, or a caller asking for the studio owner by name. These notifications include the caller's name, number, and a summary of what they need, so staff aren't starting from zero on the callback. For a typical single-location studio, this is a handful of flagged items a day, not a flood, since the majority of calls (class booking, pricing questions, hours, cancellation-policy explanations) get fully resolved by the AI without needing escalation. Studios running multiple instructors or a larger front desk team often designate one person per shift to own the flagged-item queue, similar to how they'd already handle walk-in escalations, so nothing sits unanswered for more than a few hours. The practical workflow difference from a voicemail-based system is timing: instead of discovering a frustrated member's message at the end of the day, staff get the alert within minutes of the call, while the member is still reachable and the context is fresh. For studios that run e-commerce or retail sales (branded apparel, supplements) alongside memberships, product questions typically get logged the same way and routed to whichever staff member handles retail, keeping the phone workflow consistent across every type of inbound call rather than needing separate handling logic.