How does Voksha handle sensitive medical history and injury details securely?

For Chiropractors

Every call that captures medical history, current symptoms, injury description, or insurance information is handled as protected health information, encrypted in transit and at rest, with access controls limiting who at your practice can view captured details, on the Enterprise plan, which is the tier built specifically for HIPAA-grade handling of exactly this kind of data. In practice, this matters for chiropractic intake because a first call often includes fairly detailed personal medical information: prior injuries, surgeries, current medications, pregnancy status if relevant to treatment planning, and for accident cases, a description of how the injury happened. Rather than that information sitting in a shared voicemail box that any staff member can access or in a sticky note at the front desk, it's captured directly into a structured record that syncs to your practice management system, ChiroTouch, Platinum System, Genesis, or Jane App, with the same access boundaries your existing system already enforces. Audit logging on Enterprise also means there's a record of when patient information was captured and accessed, which matters if a practice ever needs to demonstrate its data handling process, whether for a routine HIPAA risk assessment, in response to a patient records request, or during a PI case where opposing counsel questions how the practice documented the initial injury report. Voksha does not store raw payment card data collected during a call; if a patient provides payment information for a copay or cash visit deposit, that routes to your existing PCI-compliant payment processor rather than being retained as call transcript text.