How much training does front desk staff need once Voksha is live?

For Chiropractors

Very little, and what's needed is oriented around reading handoffs rather than operating new software. Front desk staff don't manage Voksha directly; instead they receive a clear summary after every call it handles, whether that's a new adjustment booking on the calendar, a new patient intake record with medical history and insurance details synced into ChiroTouch or your practice management system, or a PI case flagged with accident and attorney information for immediate follow-up. The core training is making sure staff know where these summaries land and how to act on them quickly, particularly for anything Voksha flags as urgent, like a same-day acute pain request or a PI lead that needs a callback before the patient's attorney tries another provider. For the treating doctor, there's a short conversation about how PI and urgent-symptom alerts are formatted so a case can be evaluated fast without redialing the patient for information already captured on the intake call. Most practices spend under an hour walking staff through the summary format and adjusting a handful of triage rules after reviewing the first week or two of real call recordings, tightening or loosening what counts as urgent based on what actually came through. There's no new data entry burden added to the team; if anything, staff gain time back that used to go toward manual 15-minute intake calls and repetitive insurance-coverage questions, which they can now redirect toward patients physically in the office.