Features & Capabilities
How does after-hours call answering work?
Quick Answer
Voksha answers calls 24/7, including nights, weekends, and holidays. It follows your after-hours rules for messages, emergency transfers, and appointment booking.
Voksha provides true 24/7 call answering with no downtime.
After-hours capabilities
- Answers every call regardless of time, including nights, weekends, and holidays
- Uses separate after-hours greetings and instructions (if configured)
- Can differentiate between urgent and non-urgent calls
- Transfers emergencies to on-call staff immediately
- Takes detailed messages for non-urgent matters
- Books appointments for the next available business day
Configuration options
- Business hours: Full service with live transfers
- After hours: Message-taking with emergency escalation
- Weekends: Reduced service or full service
- Holidays: Custom greetings and modified handling
Why it matters
- 27% of small business calls come outside business hours
- After-hours callers have high purchase intent
- Competitors who answer after hours capture these leads
- Voksha ensures you never miss a late-night or weekend opportunity
Ready to Try Voksha?
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