Features & Capabilities
Can Voksha transfer calls to my team?
Quick Answer
Yes. Voksha can transfer calls to specific team members based on the caller need, department, urgency, or time of day. You configure the routing rules.
Yes, Voksha supports intelligent call transfers. You can configure transfer rules based on multiple criteria:
Transfer triggers
- Caller request: When a caller asks to speak to a specific person
- Urgency level: Emergency or high-priority calls are transferred immediately
- Department routing: Route sales calls to sales, support calls to support
- Time-based: Transfer during business hours, take messages after hours
- Custom keywords: Transfer when specific topics are mentioned
How transfers work:
1. Voksha identifies that a transfer is needed
2. Tells the caller it is connecting them
3. Dials the designated team member
4. Provides a warm handoff with caller context (optional)
5. If no one answers, falls back to voicemail or message-taking
Configuration options
- Multiple transfer destinations (primary and backup numbers)
- Ring timeout before fallback
- Warm transfer (with context) or cold transfer
- Per-department routing rules
- After-hours vs business-hours rules
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