Can Voksha be set up to notify a rotating on-call driver instead of one fixed number?

For Towing Services

Yes, and this is standard for towing operations with more than one truck. During setup you provide your dispatch structure, whether that is a single primary driver with a designated backup, a rotating on-call schedule across your fleet, or a central dispatcher who assigns jobs manually after Voksha captures the details. Voksha routes each qualified job to whichever contact or system you designate, and if your primary driver does not confirm or respond within your specified window, it can escalate to your backup driver or dispatcher rather than leaving a job stranded because one person's phone was on silent. For shops running a weekly or nightly on-call rotation among drivers, you update the routing configuration as the schedule changes, which takes minutes rather than requiring you to reprogram a phone tree or reroute calls manually every time the on-call driver changes. This matters most for the exact scenario towing companies deal with regularly: a call comes in at 1 AM, the primary on-call driver is already mid-job on another tow, and without a fallback the call either goes unanswered or sits in limbo while someone tries to reach a second driver by phone. With Voksha, the vehicle and location details are already captured and ready to hand off the moment a driver becomes available, and multi-channel notifications mean the job appears on both the assigned driver's tablet and your main dispatch dashboard simultaneously, so nothing depends on one person's phone picking up a text at 1 AM.