Do I need to write my own lead qualification script, or does it come pre-built?

For Real Estate Agents

Voksha ships with a real estate-specific qualification flow out of the box, covering the standard questions agents actually need answered before investing time in a lead: pre-approval status (and lender name if they have one), budget range, timeline (are they looking now or in 6 months), whether they're currently working with another agent, and what property or area they're calling about. You can use this as-is for a working setup in your first 30 minutes, then refine it once you see how real callers respond. Most agents customize at least one or two things: some add a question about whether the buyer needs to sell an existing home first (a common qualifier that changes urgency), others adjust the pre-approval question to ask about specific down payment ranges relevant to their market's price point. You can also set different qualification flows for buyer leads versus seller leads if you handle both sides, since a seller inquiry needs different information (property condition, reason for selling, timeline to list) than a buyer inquiry. The scripting interface is plain language, you're not writing code or logic trees, you're describing what to ask and in what order, similar to briefing a new transaction coordinator. Changes take effect immediately, so if you notice a question isn't getting useful answers you can adjust it before your next open house.