Can Voksha tell the difference between a buyer inquiry and a seller lead, and handle them differently?

For Real Estate Agents

Yes, and this distinction matters because buyer and seller calls need almost entirely different handling. A buyer calling about a listing wants factual property information (price, square footage, HOA, schools) and possibly a showing booked, so Voksha's flow for those calls leans on your listing data and calendar. A seller inquiry, someone calling because they want a market valuation, are considering listing their home, or found you through a past-client referral, needs different qualifying questions entirely: property address and condition, reason and timeline for selling, whether they've spoken with other agents, and whether they have an existing mortgage payoff to consider. You can configure Voksha to recognize the intent early in the call (often the caller states it directly, "I'm calling about the house on Maple St" versus "I'm thinking about selling my house") and route through the appropriate qualification script and next step, buyer calls end in either a booked showing or a qualified lead handoff, seller calls typically end in a scheduled listing consultation on your calendar. This matters for agents who work both sides of transactions, since lumping every caller through one generic script either annoys buyers with irrelevant seller questions or fails to capture the specific information you need to prep for a listing appointment. If you work exclusively as a buyer's agent or exclusively list properties, you can simplify to a single flow, but most solo agents handling both benefit from the dual-path setup.