How does Voksha handle patients calling to reschedule or cancel an appointment?

For Medical Clinics

Voksha looks up the caller against your calendar system, confirms which appointment they are referring to, and offers available alternative slots in the same call, the same way a front desk staffer would flip through the schedule. Because it is connected live to Google Calendar, Outlook, or Calendly, it is working off real-time availability, not a stale list, so it will not double-book a slot another patient just took or offer a time a provider has blocked off. For cancellations, you configure your clinic's actual policy, such as requiring 24-hour notice or applying a no-show fee for late cancellations, and Voksha communicates that policy consistently rather than it depending on which staff member happens to answer. This matters operationally because reschedule and cancellation calls are a meaningful share of daily call volume in most clinics, often 15-20% of total calls, and handling them without tying up a staff member frees the front desk to focus on in-person check-in and complex calls. If a patient wants to reschedule with a specific provider or needs a visit type change (for example, converting a follow-up into a same-day sick visit), Voksha routes based on the provider and visit-type rules configured during setup, and if the request falls outside what it can confidently resolve, such as a complicated multi-family scheduling conflict, it flags the call for staff callback with the details already captured rather than making the patient repeat everything.