We have several clinic locations. Can Voksha handle calls for all of them, or does each location need its own setup?

For Medical Clinics

Voksha supports multi-location setups, and clinic groups typically configure it one of two ways depending on how their locations operate. If each location has its own phone number and largely operates independently, each location gets its own call flow, its own connected calendar, and its own configured policies (hours, accepted insurance, provider list), while still being managed under one account for billing and reporting visibility across the group. If your clinic group operates more centrally, such as a shared central scheduling line that routes patients to whichever location has availability or is closest to them, Voksha can be configured to ask for the caller's location preference or zip code up front and book against the correct location's calendar, functioning similarly to how a centralized call center would route callers today but without the staffing cost of running one. For groups with location-specific provider specialties, such as one location offering pediatrics and another focused on adult primary care, routing logic is configured per location so a caller doesn't get offered an appointment type or provider that location doesn't actually have. Given the call volume of a multi-location group, most land on the Enterprise plan, which starts at $990/month with a custom call volume negotiated to the group's actual combined volume, and includes the HIPAA and GDPR compliance features that matter more at scale when PHI is flowing through call handling across several sites rather than one. Reporting and call logs are typically viewable at both the individual-location and group level, so practice managers can compare call handling and missed-opportunity patterns across sites.