Do we need to get a new phone number, or does Voksha work with our existing clinic line?

For Medical Clinics

You keep your existing number. This is one of the more common concerns for clinics because your phone number is printed on patient intake forms, insurance cards on file, appointment reminder cards, Google Business Profile, and years of referral word-of-mouth. Changing it creates real friction and lost calls from patients trying an old number. Voksha connects to your current line through call forwarding, which your phone carrier or VoIP provider (RingCentral, Vonage, or a traditional PRI line through your practice management vendor) sets up as conditional forwarding rules: forward on busy, forward on no-answer after a set number of rings, or forward all calls, depending on how much of the front desk's call handling you want Voksha to take over. A common configuration for the morning rush scenario described in Voksha's own positioning is forward-on-busy plus forward-on-no-answer after 3-4 rings, so your front desk staff still answers calls when they are free, and Voksha picks up the overflow instead of the caller hitting a busy signal or 9 rings of nothing. For after-hours coverage, clinics typically set a scheduled forwarding rule so all calls route to Voksha outside business hours automatically. Nothing about this requires new hardware, a new phone system, or a change to what number is on file with patients or insurance carriers.