After Voksha books an appointment over the phone, does the patient get a confirmation, or do we have to send one manually?

For Medical Clinics

Because Voksha books directly against your connected calendar (Google Calendar, Outlook, or Calendly), the appointment shows up there immediately with the patient's details attached, which means any confirmation automation your clinic already has tied to that calendar, such as a Calendly confirmation email or a Google Calendar invite, fires the same way it would if your front desk had entered the appointment manually. For clinics running a separate reminder system like Solutionreach, Klara, or an EHR-native reminder tool that pulls its schedule from the same calendar, the new booking flows into that reminder sequence without your staff needing to duplicate the entry. During the call itself, Voksha also confirms the appointment details verbally with the patient before ending the call, meaning the date, time, provider, and visit type are repeated back so the patient leaves the call with a clear understanding of what was booked, the same courtesy a front desk staffer would extend. If your clinic's confirmation process depends on a step that isn't tied to the calendar itself, such as a manual text sent from a separate system your front desk operates by hand, that step still needs a human in the loop unless it's reconfigured to trigger off the calendar event, which is worth reviewing during setup so no confirmation step silently gets skipped. The overall goal during onboarding is to make sure a patient booked by Voksha at 9pm gets the exact same downstream confirmation experience as a patient booked by your front desk at 9am, so nothing about the booking channel changes what the patient receives afterward.