Is it better for a growing firm to hire a full-time receptionist or use Voksha?

For Law Firms

A full-time legal receptionist costs $38,000-45,000 in base salary in most markets, and once you add payroll tax, benefits, paid time off, and training time, the fully loaded cost typically lands in the $45,000-65,000 range annually, which matches what firms in this industry commonly report as their actual receptionist line-item cost. That receptionist also works roughly 40 hours a week, meaning the other 128 hours weekly, nights, weekends, and the exact windows when criminal arrests and accidents actually happen, are uncovered unless you also pay for an after-hours answering service on top of the salary. Voksha's Premium plan at $99 a month, or Enterprise from $990 a month for higher volume, provides genuine 24/7 coverage for a fraction of a single receptionist's salary, and does not require sick days, turnover, retraining, or management overhead. That said, a live receptionist still offers something Voksha does not: in-person client greeting for firms with walk-in traffic, general office management tasks (mail, supply ordering, coordinating with process servers in person), and the specific judgment a trained human brings to unusual, non-scripted situations. The firms that get the most value from Voksha are ones where the receptionist role is primarily phone-based intake and scheduling, exactly the tasks Voksha handles, while firms needing genuine front-desk office management may still want a person on-site and use Voksha specifically to cover the after-hours and overflow gaps that even a great in-office receptionist can't fill.