Is it cheaper to hire a part-time customer service rep instead of using Voksha?

For Insurance Agents

A part-time CSR (customer service representative) in most markets costs $15 to $25/hour before payroll tax, workers comp, and training time, so even 20 hours a week lands you at roughly $1,300 to $2,200/month in direct wage cost alone, before accounting for the ramp-up time it takes a new hire to learn your carrier lineup, coverage details, and AMS well enough to handle calls independently, which realistically takes several weeks of reduced productivity while they're learning. A part-time CSR also only covers the hours they are scheduled, so evening and weekend calls, when a meaningful share of insurance shoppers are actively comparing rates, still go unanswered unless you are paying for coverage during those hours specifically, which most agencies do not do for part-time staff. Voksha's Premium plan at $99/month covers 24/7 answering with no scheduling gaps, no sick days, and no training ramp-up, since it launches configured with your carrier and product data from day one. The realistic comparison most agencies land on is not either-or but complementary: a part-time or full-time CSR is valuable for in-person client service, complex claims assistance, and relationship-building tasks that genuinely need a human, while Voksha covers the phone gaps a CSR cannot, after hours, during their lunch, when they're helping another client, and on days they call in sick. Agencies that try to cover 24/7 phone availability purely with human staff either accept significant coverage gaps or pay for overnight and weekend staffing that is expensive relative to the call volume those hours actually produce.