Do I need to buy new hardware or set up a second phone line to use Voksha?

For Insurance Agents

No. Voksha is cloud-based and works by forwarding your existing agency phone number to it, whether that number runs through a traditional landline, a VoIP system tied to your AMS, a Google Voice number, or a personal cell phone you use for business. There is no desk phone to purchase, no PBX box to install, and no second line to pay a carrier for. If your agency uses a modern VoIP phone system, which most agencies do at this point, forwarding is a setting change your VoIP provider's admin panel handles in a few minutes. If you are a solo agent working off a cell number, forwarding is a carrier-level setting most mobile carriers support natively without needing any app installed or hardware purchased. The only real requirement on your end is deciding your forwarding logic, whether you want conditional forwarding (calls ring you first and roll to Voksha only if unanswered) or full forwarding (every call goes to Voksha directly), and that decision is just a configuration choice made during setup, not a technical hurdle. This matters for insurance agencies specifically because most agencies, especially independent agencies with one to five producers, are not running enterprise-grade phone infrastructure with dedicated IT support, so a setup process that requires new equipment or a phone system overhaul would be a real barrier. Because Voksha works with whatever number and phone infrastructure you already have, most agencies are fully configured and live within 30 minutes without touching any hardware.