We also get quote requests through our website's contact form, can Voksha connect to that too or is it phone-only?

For Insurance Agents

Voksha's core function is answering and handling phone calls, it is a phone receptionist, not a website form or chat widget. What it does integrate with is your CRM, through Salesforce, HubSpot, or your AMS connection, which is also very likely where your website's quote request form already delivers its leads if you have that form connected to a CRM. The practical benefit is that phone leads captured by Voksha and web form leads captured by your site end up living in the same system, so your producers see a unified lead queue rather than checking a website form inbox separately from their phone call log. This matters because a shopper who fills out a website form and also calls your office, which happens more often than agencies expect, especially when someone submits a form and then calls to confirm they'll hear back soon, should show up as one connected lead record, not two disconnected entries that a producer might work twice or miss entirely. If your website form currently emails leads directly rather than feeding a CRM, connecting it to the same CRM you use with Voksha is worth doing regardless, since it gives your agency one place to see total inbound demand across both channels rather than phone and web being managed separately. Voksha itself will not answer or process a web form submission, that channel stays exactly as it is today, its value here is making sure the CRM your phone leads land in is the same CRM your web leads already land in, if you have that set up.