We already have a chatbot for support. Why do we still need something for the phone channel?

For Fintech SaaS

A website or in-app chatbot handles a real but different slice of demand than your phone line, and fintech SaaS companies specifically still get significant phone volume for reasons a chatbot cannot substitute for: an enterprise buyer's security or compliance team calling to verify SOC 2 status before a deal closes, a customer with an active payment failure who wants to talk to a person rather than type through a bot flow while money movement is blocked, or a prospect who found your number through a G2 listing or a partner referral and calls directly rather than visiting your site first. Chatbots also handle text-based, often asynchronous interactions well, but they are a poor fit for the urgency fintech SaaS calls often carry: a customer whose ACH transaction is stuck or whose account access is affected wants confirmation someone is actively handling it now, not a queued chat ticket. Voksha does not replace your chatbot, it covers the channel your chatbot cannot: live, voice-based conversations that need real-time qualification, verification, or routing, and it can work alongside your existing chatbot rather than requiring you to choose one over the other. The two channels also serve different intent profiles in practice; text-first buyers who prefer self-serve research tend to use chat, while buyers deep in a procurement process or existing customers facing an active incident tend to call, and a fintech SaaS company missing coverage on the call side is losing exactly the higher-stakes, more time-sensitive half of that split, regardless of how good the chatbot experience is.