Can Voksha notify our team through Slack or PagerDuty for urgent calls?

For Fintech SaaS

Yes, urgent or high-priority calls can trigger real-time notifications through Slack or PagerDuty based on rules you configure during setup, so the right person is alerted immediately instead of finding out about a critical issue only after checking a ticket queue or voicemail later. For fintech SaaS companies, this is most valuable for two specific call types: a live payment or platform outage affecting a customer's money movement, and a suspected fraud or security incident reported by a caller. You define what qualifies as urgent, keywords or intents like "payments are failing right now," "I think our account was accessed without authorization," or "our integration is down in production," and configure which channel or on-call rotation gets notified, whether that is a dedicated #incidents Slack channel, your engineering on-call PagerDuty rotation, or a specific person's phone for the smallest teams. This matters because fintech SaaS incidents often have compounding downstream effects, a customer's own payment processing being blocked can cascade into their reporting or compliance obligations, so minutes matter in a way that is different from a typical SaaS support ticket that can reasonably wait until morning. Non-urgent calls do not trigger these alerts and instead flow into your normal ticket or CRM workflow, so the notification channel stays meaningful and your team is not desensitized by alerts for routine questions. This configuration can be adjusted anytime as you learn which call patterns actually warrant an immediate page versus a same-day follow-up.