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Electrical Contractors

How does setup work with my electrical company's existing phone system?

Avi NashVP of Growth

For Electrical Contractors

Setup takes about 5 to 30 minutes and works by call forwarding, so there is no need to replace your existing phone system or get new hardware. Most electrical contractors run either a traditional landline, a VoIP business system, or simply use a mobile number as the main business line, and in all three cases you configure your carrier or VoIP provider to forward calls to the number Voksha provides. You can set forwarding for all calls, giving Voksha full 24/7 coverage, or configure conditional forwarding so only after-hours calls, busy-line calls, or unanswered calls after a set number of rings get routed to Voksha, which is a common starting configuration for shops that want to keep a live office person during business hours and add Voksha as the after-hours and overflow layer. During onboarding you provide your service area, the electrical work you offer (panel upgrades, EV charger installs, rewiring, code compliance repairs, commercial tenant work, and so on), pricing ranges if you want Voksha to give ballpark estimates over the phone, and your on-call dispatch contact so hazard calls like sparking panels route immediately. If you already schedule service calls through Google Calendar, Outlook, or Calendly, connecting that during setup lets Voksha book directly into open slots without creating a double-booking conflict with a technician already assigned to a job. There is no need to change the phone number printed on your trucks, invoices, or permit paperwork, since forwarding sits on top of whatever number you already use.

Setup takes about 5 to 30 minutes and works by call forwarding, so there is no need to replace your existing phone system or get new hardware. Most electrical contractors run either a traditional landline, a VoIP business system, or simply use a mobile number as the main business line, and in all three cases you configure your carrier or VoIP provider to forward calls to the number Voksha provides. You can set forwarding for all calls, giving Voksha full 24/7 coverage, or configure conditional forwarding so only after-hours calls, busy-line calls, or unanswered calls after a set number of rings get routed to Voksha, which is a common starting configuration for shops that want to keep a live office person during business hours and add Voksha as the after-hours and overflow layer. During onboarding you provide your service area, the electrical work you offer (panel upgrades, EV charger installs, rewiring, code compliance repairs, commercial tenant work, and so on), pricing ranges if you want Voksha to give ballpark estimates over the phone, and your on-call dispatch contact so hazard calls like sparking panels route immediately. If you already schedule service calls through Google Calendar, Outlook, or Calendly, connecting that during setup lets Voksha book directly into open slots without creating a double-booking conflict with a technician already assigned to a job. There is no need to change the phone number printed on your trucks, invoices, or permit paperwork, since forwarding sits on top of whatever number you already use.

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