How do I configure Voksha to alert the right electrician for emergency calls?

For Electrical Contractors

During setup you provide an on-call dispatch contact, which can be a single lead electrician's cell number, a rotating on-call schedule if your shop has multiple electricians sharing after-hours coverage, or a dispatcher who then assigns the job. Voksha listens for hazard language during the call, such as sparking, smoking panel, burning smell, arcing, or a sudden total power outage, and separates those from routine requests like a dead outlet or a flickering light that can wait for a normal appointment slot. When a genuine emergency is identified, Voksha sends an immediate alert to your configured on-call contact with the caller's name, address, phone number, and a summary of what they described, so the electrician heading out the door already knows whether to expect a residential panel issue or something more serious like exposed wiring. If your shop uses a rotating on-call schedule, whether weekly rotation among two or three electricians or a formal on-call calendar, you can update the dispatch contact as the rotation changes, either through your account settings or by syncing it to a calendar tool if you use one to track who is on call. For shops running Enterprise-level call volume with multiple crews and job sites, dispatch routing can be layered with your field service software, such as ServiceTitan, Housecall Pro, or Jobber, so the emergency work order appears directly in the system your dispatcher already monitors rather than requiring a manual handoff. This setup typically takes a few extra minutes beyond the base 5-to-30-minute onboarding window, but it is what turns a triaged emergency call into an electrician actually rolling within minutes instead of the caller hanging up unanswered.