How does Voksha handle calls from people outside my electrical company's service area?

For Electrical Contractors

During setup, you define your service area boundaries, whether that's specific zip codes, counties, or a radius from your shop's location, and Voksha uses that information to let callers know upfront if their property falls outside your coverage area rather than booking a job your technicians can't actually reach or leaving the caller uncertain. This matters for electrical contractors because service area boundaries are often not obvious to callers, especially in metro areas that span multiple counties or where your service radius doesn't map cleanly to how people think about their own location, and a clear, immediate answer is more useful to both you and the caller than a wasted round trip of scheduling and then canceling once the address is confirmed. If you have a referral relationship with another electrical contractor who covers adjacent areas, Voksha can be configured to mention that as a courtesy, which is a common practice among trade contractors and tends to build reciprocal referral goodwill rather than simply turning callers away with no alternative. For electrical contractors expanding their service area over time, whether by adding a new technician who can cover a farther territory or opening a second location, updating the defined service area in your account settings takes effect immediately, so there's no lag between actually being able to serve a new area and Voksha correctly booking calls from it. This keeps your dispatch efficient by preventing out-of-area jobs from ever entering your schedule, while still handling those callers professionally instead of simply not answering or giving vague, unhelpful information.