How It Works
What happens if the AI cannot answer a question?
Quick Answer
Voksha recognizes its limits. For questions it cannot handle, it captures the caller details, takes a message, and optionally transfers the call to your team.
Voksha is designed to recognize when a question is beyond its scope and handle the situation gracefully.
When the AI encounters a question it cannot answer:
- 1Acknowledges the limitation: Voksha politely lets the caller know it does not have that information rather than guessing or providing incorrect details
- 2Captures the question: Records exactly what the caller asked so you can follow up
- 3Offers alternatives:
You control the fallback behavior
- Transfer to a specific phone number
- Take a message and send it via email/SMS
- Schedule a callback in your calendar
- Escalate based on urgency
Continuous improvement:
Each call Voksha handles helps improve its responses. You can review call transcripts and add new information to the AI knowledge base, making it smarter over time.
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