How does Voksha prevent social engineering attacks?

Voksha includes enterprise-grade protection against social engineering attacks, a critical concern for AI phone systems.

What is social engineering in this context?
Bad actors may call your business and attempt to trick the AI into revealing sensitive information, such as customer data, business financials, employee details, or system access credentials.

How Voksha protects against it:

1. 1Information boundaries: Voksha is configured to only share information you explicitly authorize. It will not reveal data outside its permitted scope, no matter how the question is phrased.

1. 1Manipulation detection: The AI recognizes common social engineering tactics:

1. 1Strict data compartmentalization: Different types of information have different access levels. Caller information is never disclosed to other callers.

1. 1Audit logging: Every call is logged with full transcripts, making it easy to identify and investigate suspicious interactions.

1. 1Zero information leakage: Voksha will not confirm or deny the existence of customers, employees, or internal business details to unauthorized callers.