Do we need to give Voksha a script for how to talk about our pest control services?

For Pest Control

You provide the specifics, not a rigid script. During onboarding, you give Voksha your service area, the pest categories you handle such as ants, termites, rodents, bed bugs, and wildlife, your standard pricing ranges or inspection fee structure, and answers to the FAQ questions your office fields most: is the treatment safe for pets and kids, how long do we need to stay off the treated area, do you offer a guarantee, and what is included in a termite inspection versus a full treatment. Voksha uses that information to handle calls conversationally rather than reading a fixed script, so a caller describing a pest problem in their own words, whether they say we have a mouse problem or there are droppings in the garage, still gets correctly routed to the right service category. You are not writing dialogue trees; you are giving Voksha the same operational knowledge you would give a new office hire on day one. Once live, you can review call transcripts and refine the information Voksha is working from, tightening how it explains your termite bait station versus tenting options, for example, or adjusting how it prioritizes a same-day wasp nest call against a routine quarterly service request. Most pest control companies find the initial information gathering takes less time than writing a training manual for a new hire would, and updates after launch take a few minutes rather than a re-onboarding process.