How does Voksha protect customer data like addresses and treatment history?

For Pest Control

Voksha handles the categories of information you would expect for scheduling and qualification: caller name, phone number, service address, pest type reported, and any notes needed to book the appointment, such as gate codes or pet presence at the property. That data is transmitted and stored using encryption, and Voksha does not sell or share customer data with third parties. For pest control companies specifically, address and access information carries a bit more sensitivity than a typical retail transaction, since it identifies exactly when a technician will be on a customer's property and where entry points like gate codes or garage access are located; Voksha treats that operational detail the same as any other protected booking information, passing it through to your connected calendar and CRM rather than storing it in a separate, less secure location. If you integrate Voksha with a CRM like Salesforce or HubSpot, or a field service platform like PestPac or ServiceTitan, data flows through that integration using standard secure API connections rather than manual export or copy-paste, which reduces the exposure that comes with handling customer lists in spreadsheets. Voksha does not require you to store payment information for the call-handling function itself, so if you take deposits or payments over the phone, that should route through your existing PCI-compliant payment processor rather than through Voksha directly. For companies wanting HIPAA and GDPR-level assurances, typically relevant if you service healthcare facilities under sanitation contracts, that compliance tier is available on the Enterprise plan.