Getting Started
Can I customize the AI greeting and responses?
Quick Answer
Yes. You fully control the greeting, tone, personality, and instructions. Tell Voksha how to answer, what questions to ask, and how to handle different call types.
Absolutely. Voksha gives you full control over how your AI receptionist communicates with callers.
What you can customize:
- Greeting message: Set exactly how your AI answers the phone (e.g., "Thank you for calling Smith Law Firm, how can I help you today?")
- Tone and personality: Choose between professional, friendly, warm, formal, or casual styles
- Business information: Services, hours, location, pricing, and any details callers commonly ask about
- Call handling rules: How to handle appointments, transfers, messages, and emergencies
- Screening questions: Custom intake questions for lead qualification
- Language: Support for 200+ languages, including multilingual responses
You configure all of this through the Voksha dashboard. Changes take effect immediately, so you can refine your AI receptionist over time based on real call feedback.
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