Capture Every Patient Inquiry — Even When Your Front Desk Is Overwhelmed
Your waiting room has 8 patients. The phone rings 12 times. A new patient worth $3,500 lifetime value calls a clinic that actually answers. Voksha supports your front desk—answering 24/7 while they focus on the patients in front of them.
Challenges Medical Clinics Face
Sound familiar? You're not alone.
❌ The Morning Rush Bottleneck: 8:30am. Front desk has 6 patients checking in. New patient calls. Rings 9 times. Goes to voicemail. That's $3,500 lifetime value lost in 45 seconds.
❌ The After-Hours Symptom Call: Parent with sick child calls at 7pm. Gets voicemail. Calls urgent care. You lose a patient family worth $12,000 over 5 years.
❌ The Insurance Verification Sink: Front desk spends 20 mins on hold with carriers while 4 calls go unanswered. Every missed call is revenue walking away.
❌ The Bilingual Barrier: 25% of your market prefers Spanish. Without bilingual answering, they call the clinic down the street that picks up.
How Voksha Solves These Problems
Built specifically for medical clinics.
✓ Answer Every Call During Rush: Your front desk helps in-office patients. Voksha handles every phone call simultaneously. Zero missed opportunities.
✓ Capture After-Hours Patients: 30% of patient calls happen outside 9-5. Answer at 7pm, book for tomorrow, don't lose families to urgent care.
✓ Automate Insurance Verification: Voksha collects info, verifies coverage, and checks benefits while your staff focuses on high-level patient care.
✓ Serve Spanish-Speaking Patients: 24/7 Bilingual AI without $45K additional staff cost. Capture 25% more market share in Hispanic communities.
Common Use Cases
See how medical clinics use Voksha every day.
Appointment Scheduling
Let patients schedule, reschedule, and cancel appointments anytime. Voksha checks provider availability and appointment types in real-time.
Insurance Verification
Collect insurance information, verify coverage, and ensure proper documentation before appointments to reduce billing issues.
After-Hours Triage
Handle after-hours calls professionally. Route urgent matters to on-call staff and schedule non-urgent appointments automatically.
Prescription Refills
Capture prescription refill requests with all necessary details and route to appropriate clinical staff for approval.
"We were missing 15-20 new patient calls per week during morning rush. Voksha now answers every call 24/7. New patient bookings up 35%, front desk stress down 60%, and we captured 40+ after-hours appointments last month worth $18,000 that would've gone to voicemail."
Frequently Asked Questions
Everything you need to know about Voksha for medical clinics.
Is Voksha HIPAA compliant?
Yes. Voksha is fully HIPAA compliant with encrypted data transmission, secure storage, audit logs, and Business Associate Agreement (BAA) available. All PHI is handled according to HIPAA regulations.
Can it integrate with our EHR system?
Voksha integrates with major EHR systems including Epic, Cerner, Athenahealth, eClinicalWorks, and others. Appointments, patient information, and notes sync automatically.
How does it handle medical emergencies?
Voksha is trained to recognize emergency keywords and situations. It immediately provides emergency instructions (call 911) and can simultaneously alert on-call staff for urgent but non-emergency situations.
Can patients schedule specific appointment types?
Yes. Voksha understands your appointment types (new patient, follow-up, physical, procedure, etc.) and their duration requirements. It books the appropriate time slots with the right providers.
What about prescription refill requests?
Voksha captures complete refill requests including medication name, pharmacy, patient details, and prescribing provider. Requests are routed to clinical staff for review and approval.
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