HIPAA-Compliant AI Receptionist for Medical Clinics
Reduce wait times and administrative burden. Voksha handles appointment scheduling, insurance verification, patient inquiries, and after-hours calls—all while maintaining HIPAA compliance.
Challenges Medical Clinics Face
Sound familiar? You're not alone.
Overwhelmed front desk staff during peak hours (8-9am, 4-5pm)—average medical practice receives 60-100 calls daily
Long hold times frustrating patients—21% of patients switch providers due to poor phone experience
After-hours calls going unanswered—32% of patient calls happen outside business hours
High staff costs and turnover—medical receptionist turnover averages 35% annually, costing $3,500-5,000 per replacement
HIPAA compliance concerns with traditional answering services—violations cost $100-50,000 per incident
Insurance verification delays causing billing issues—23% of claim denials are due to incomplete patient information
Staff burnout from repetitive tasks—prescription refills, appointment changes, and FAQs consume 40% of reception time
How Voksha Solves These Problems
Built specifically for medical clinics.
HIPAA-compliant call handling with encrypted data, BAA agreements, and full audit trails meeting federal requirements
24/7 appointment scheduling with EHR integration (Epic, Cerner, Athenahealth, eClinicalWorks)—sync appointments bidirectionally
Insurance verification and information collection—capture insurance details, verify eligibility, and update patient records automatically
Prescription refill request routing—collect medication, pharmacy, prescriber, and patient details, route to clinical staff for approval
Emergency call detection and proper escalation—recognizes urgent keywords and routes appropriately (911 vs. on-call vs. next-day)
Patient portal assistance—guides patients through online registration, bill payment, and portal access
Multilingual support—serve diverse patient populations in Spanish, Chinese, Vietnamese, and other languages based on your demographics
Common Use Cases
See how medical clinics use Voksha every day.
Appointment Scheduling
Let patients schedule, reschedule, and cancel appointments anytime. Voksha checks provider availability and appointment types in real-time.
Insurance Verification
Collect insurance information, verify coverage, and ensure proper documentation before appointments to reduce billing issues.
After-Hours Triage
Handle after-hours calls professionally. Route urgent matters to on-call staff and schedule non-urgent appointments automatically.
Prescription Refills
Capture prescription refill requests with all necessary details and route to appropriate clinical staff for approval.
"Our front desk staff can finally focus on patients in the office instead of being glued to phones. Patient satisfaction scores are up, and we're seeing more patients without adding staff."
Frequently Asked Questions
Everything you need to know about Voksha for medical clinics.
Is Voksha HIPAA compliant?
Yes. Voksha is fully HIPAA compliant with encrypted data transmission, secure storage, audit logs, and Business Associate Agreement (BAA) available. All PHI is handled according to HIPAA regulations.
Can it integrate with our EHR system?
Voksha integrates with major EHR systems including Epic, Cerner, Athenahealth, eClinicalWorks, and others. Appointments, patient information, and notes sync automatically.
How does it handle medical emergencies?
Voksha is trained to recognize emergency keywords and situations. It immediately provides emergency instructions (call 911) and can simultaneously alert on-call staff for urgent but non-emergency situations.
Can patients schedule specific appointment types?
Yes. Voksha understands your appointment types (new patient, follow-up, physical, procedure, etc.) and their duration requirements. It books the appropriate time slots with the right providers.
What about prescription refill requests?
Voksha captures complete refill requests including medication name, pharmacy, patient details, and prescribing provider. Requests are routed to clinical staff for review and approval.
Improve Patient Experience Today
Join hundreds of medical clinics already using Voksha to grow their business.
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