AI Call Intelligence Delivered Straight to Microsoft Teams
Every call answered by Voksha generates a structured notification in your Teams channels - complete with caller details, action items, and one-click callback links for your team.
What is Microsoft Teams?
Voksha connects with Microsoft Teams to embed call handling intelligence into the platform your organization already uses for communication and collaboration. After each call, Voksha posts a rich adaptive card to your designated Teams channel with caller information, a conversation summary, sentiment analysis, and any follow-up actions needed. For enterprises using Teams as their primary communication hub, this integration eliminates the need for a separate call management dashboard and ensures call data flows into existing team workflows and compliance archives.
How Voksha + Microsoft Teams Work Together
Automated workflows that connect every call to your Microsoft Teams account.
Adaptive Card Call Notifications
Each completed call generates a rich adaptive card in your Teams channel showing caller name, reason for calling, duration, sentiment, and action buttons for callback or CRM lookup.
Priority Escalation via Teams Chat
High-priority calls - identified by VIP caller lists, urgency keywords, or negative sentiment - trigger a direct Teams chat to the assigned escalation contact with full call context and a one-click callback button.
Teams Meeting Scheduling from Calls
When a caller requests a meeting, Voksha checks the relevant team member's Outlook calendar via Teams and proposes available slots. Confirmed meetings appear as Teams calendar events with a Teams meeting link automatically generated.
Power Automate Trigger for Custom Workflows
Voksha call events can trigger Microsoft Power Automate flows, enabling custom downstream actions like creating Planner tasks, updating SharePoint lists, or notifying specific distribution groups.
Benefits of Connecting Voksha with Microsoft Teams
Native Enterprise Integration
For organizations standardized on Microsoft 365, the Teams integration means call data lives alongside email, documents, and chat - no third-party dashboard to manage or additional logins to maintain.
Compliance and Retention Ready
Call summaries posted to Teams are captured by your organization's Microsoft 365 retention and compliance policies, ensuring call records meet regulatory requirements alongside other business communications.
Power Automate for Advanced Workflows
Voksha call events feeding into Power Automate open workflow possibilities - from creating Dynamics 365 leads to updating SharePoint tracking sheets to sending executive SMS alerts.
Calendar and Meeting Integration
Because Teams sits on top of Microsoft 365 calendars, Voksha can check availability and schedule meetings natively, generating Teams meeting links without requiring any additional video conferencing tools.
Real-World Use Cases
Enterprise IT Helpdesk Triage
An enterprise IT department uses Teams for internal communication. Voksha handles helpdesk calls, creates structured tickets in the #it-helpdesk channel, and escalates P1 issues directly to the on-call engineer's Teams chat for immediate response.
Legal Firm Client Intake
A law firm using Microsoft 365 receives client calls through Voksha. Call summaries with case type and urgency are posted to the #intake channel, and consultation meetings are booked directly on attorney Outlook calendars with Teams meeting links.
Multi-Department Call Routing Visibility
A mid-size company routes calls to sales, support, and billing through Voksha. Each department's Teams channel receives only their relevant call summaries, while a management channel gets an aggregate view of all call activity.
Frequently Asked Questions
Activate the Microsoft Teams Integration
This integration is available with Voksha Enterprise. Get custom AI workflows, dedicated onboarding, and direct Microsoft Teams connectivity.
Starts from $899/month • Custom onboarding • Dedicated account manager