24/7 Confidential Scheduling for Mental Health Practices
Mental health crises and therapy needs don't follow 9-5 schedules. Voksha answers 24/7 with HIPAA compliance, books sessions, handles crisis protocols, verifies insurance, and protects client confidentiality—filling your practice without administrative burnout.
Challenges Mental Health Practices Face
Sound familiar? You're not alone.
Missing crisis calls after hours—potential clients in distress calling at night when symptoms peak
New client inquiries going unanswered—losing patients to therapists who respond within 24 hours
Therapists can't answer during sessions—losing referrals because phone goes to voicemail all day
Insurance verification taking forever—spending 30-60 minutes per client checking mental health benefits
Late cancellations without notice—losing income from unfilled time slots within 48-hour window
HIPAA compliance concerns—voicemail and callback exposing client confidentiality
Administrative work stealing clinical time—spending 10-15 hours/week on scheduling and insurance
How Voksha Solves These Problems
Built specifically for mental health practices.
24/7 confidential scheduling—book initial consultations and ongoing therapy sessions with HIPAA-compliant protocols
Crisis protocol handling—identify emergency situations and provide crisis hotline numbers, emergency contacts
New client intake—collect presenting concerns, insurance, previous therapy, referral source (within HIPAA bounds)
Insurance verification—check mental health benefits, copays, deductibles, session limits, authorization requirements
Appointment reminders—send HIPAA-compliant reminders without revealing appointment nature
Cancellation management—handle late cancellations within policy, minimize therapist schedule gaps
Teletherapy coordination—send secure video links and setup instructions for online sessions
Common Use Cases
See how mental health practices use Voksha every day.
Confidential Scheduling
Book therapy sessions 24/7 with HIPAA-compliant handling of all client information and communications.
Crisis Protocol
Identify emergency situations and provide appropriate crisis resources, hotlines, and emergency contacts.
Insurance Verification
Verify mental health coverage, authorization requirements, and session limits before first appointment.
New Client Intake
Collect presenting concerns, referral information, and schedule initial consultations professionally.
"I was losing 10-15 new clients monthly because I couldn't answer during sessions. Voksha now handles all calls with perfect HIPAA compliance, books consultations 24/7, and verifies insurance. My practice went from 18 weekly clients to 28 without adding admin time."
Frequently Asked Questions
Everything you need to know about Voksha for mental health practices.
How does Voksha maintain HIPAA compliance?
Voksha is HIPAA-compliant with encrypted data handling, secure integrations, and confidential communication protocols. All client information is protected, voicemails are secure, and reminders don't reveal appointment nature (e.g., 'appointment reminder' vs 'therapy session').
Can it handle mental health crisis calls appropriately?
Yes. Voksha identifies crisis situations using screening questions. Emergencies (suicidal ideation, harm risk) receive immediate crisis hotline numbers (988, local emergency services). Non-emergency new clients are scheduled for consultations. Voksha doesn't provide clinical advice.
Does it integrate with therapy practice management software?
Yes. Voksha integrates with SimplePractice, TherapyNotes, TheraNest, ICANotes, and other EHR systems. Client information, appointments, insurance details, and intake forms sync securely with HIPAA compliance.
How does it verify mental health insurance benefits?
Voksha checks mental health coverage with insurance carriers—verifying copays, deductibles, session limits, authorization requirements, in-network vs out-of-network benefits. Clients know their financial responsibility before the first session.
Can it handle late cancellations and reduce no-shows?
Yes. Voksha sends HIPAA-compliant reminders 24-48 hours before sessions. It enforces your cancellation policy (e.g., 48-hour notice) and can even attempt to fill last-minute cancellations from waitlisted clients—reducing lost income.
Fill Your Practice Without Administrative Burden
Join hundreds of mental health practices already using Voksha to grow their business.
No credit card required • Setup in 5 minutes • Cancel anytime