Choose a plan
Plans are per agent, priced per answered call, and what happens when you go over.
You buy one plan for each agent, not one for your account. Two agents means two plans, because each one answers its own number.
How pricing works
| Word | What it means |
|---|---|
| Included calls | The answered calls your flat monthly price covers |
| Answered call | A call your agent picked up. Missed and failed calls do not count |
| Overage | Each answered call above the included number, at your plan's per-call price |
Nothing stops working when you go over. The agent keeps answering, and the extra calls show on your invoice.
Alerts before the bill
Voksha tells you when you reach 75%, 90% and 100% of your included calls. So you hear about a busy month while it is happening, not after.
Your two free test calls
Every new agent gets two free browser test calls before you buy any plan. They are counted per agent, not per account. After you use them, the playground asks you to choose a plan.
Changing plan
Dashboard → Billing and plans, at any time.
| Role | Can change the plan |
|---|---|
| Owner | Yes |
| Manager | No. Can see usage |
| Member | No |
What is on the invoice
- The monthly price, one line for each agent
- Overage, if you had any, as a count of extra answered calls
Billing shows you the same numbers for each agent before the invoice arrives.