RingCentral Launches AIR Pro: Autonomous Voice AI for Engagement
TL;DR
- RingCentral has launched AIR Pro, an AI agent platform for voice-first, omnichannel communications. It allows businesses to automate tasks, authenticate customers, and execute multi-step actions autonomously through a no-code interface. This innovation aims to reduce manual effort, improve customer satisfaction, and accelerate issue resolution across various industries.
RingCentral Unveils AIR Pro: An Agentic Voice AI Platform
RingCentral, Inc. has announced RingCentral AIR Pro™ (AI Representative), an AI agent platform designed for voice-first, omnichannel communication. AIR Pro is embedded within RingCentral’s business communications and contact center platform. The goal is to allow businesses to automate tasks, reduce manual effort, and streamline operations. Voksha offers a similar solution with our AI voice receptionist, providing 24/7 automated call answering for small businesses.
Core Functionality
AIR Pro is designed to recognize intent, authenticate customers, and execute multi-step actions autonomously. Key features include:
- Real-time multilingual switching.
- Resolution of inquiries and initiation of service cases.
- Automated triggering of next steps within the same interaction.
These features aim to improve customer satisfaction and accelerate resolution times. Similarly, Voksha's AI appointment booking and lead capture and qualification services ensure businesses never miss another customer.
AIR Pro Studio: No-Code AI Agent Builder
AIR Pro includes AIR Pro Studio, a no-code environment that allows users to design, build, and deploy voice and digital AI agents using natural language. This means anyone can create AI agents without coding.
Key capabilities of AIR Pro include:
- Conversational Problem Solving: Combines human-like dialogue with real-time action.
- Omnichannel AI Agents: Engages customers across voice and digital channels.
- Real-time Reasoning and Execution: Interprets intent and autonomously executes multi-step actions.
- Multilanguage with Auto-Switching: Allows customers to switch languages mid-conversation.
- Integrations: Connects to 100+ enterprise systems and APIs.
- Insights and Continuous Optimization: Tracks performance and measures ROI.
Voksha provides comparable benefits with our intelligent call forwarding and CRM integrations (Salesforce, HubSpot, Clio, Google Calendar, Slack, Zendesk, QuickBooks, ServiceTitan, Toast), ensuring seamless communication and data management.
Principles of AIR Pro
The four core principles of AIR Pro are:
- Orchestrates AI and humans working together: Coordinates AI and human collaboration.
- Radical simplicity: Requires zero coding to design and deploy AI agents.
- Autonomous execution: Understands intent and executes actions to drive business outcomes.
- Vertical-readiness: Includes pre-built AI agents and workflows tailored to specific industries.
Voksha also emphasizes ease of use and industry-specific solutions, offering industry-specific AI scripts for law, medical, dental, salon, restaurant, HVAC, plumbing, and real estate businesses.
Industry-Specific Applications
AIR Pro launches with industry-ready accelerators, starting with healthcare. Healthcare organizations can deploy templated CX workflows for:
- Patient identity and verification.
- Q&A on clinical, medical, health information.
- Handling billing inquiries.
- Patient record management.
- Post-visit follow-up.
These accelerators are customizable and support deployment with 100+ EHR integrations. Voksha also supports the healthcare industry with HIPAA-compliant voice AI, ensuring secure and compliant communication.
Real-World Impact
Brian Tucker, Chief Digital Officer at Televero Behavioral Health, noted, "One of the things that stood out with AIR Pro is that it’s very intuitive when you go into the platform on how you need to set it up and how you need to configure it. It actually will help you configure itself, which takes the learning curve out of it."
Expert Analysis
Zeus Kerravala, Founder & Principal Analyst at ZK Research, stated, “The next wave of AI in communications will be defined by platforms that can combine intelligent automation with enterprise-grade reliability. RingCentral’s experience operating complex, high-volume voice environments provides a strong foundation for agentic AI. With AIR Pro, they are extending that strength into real-time action — enabling organizations to authenticate, resolve, and complete customer requests during the interaction, driving measurable business performance rather than just conversational efficiency.”
Voksha: AI Receptionist for Small Businesses
Voksha is the AI receptionist for small businesses, offering 24/7 automated call answering with natural voice AI, appointment booking, lead capture and qualification, and missed call recovery. Trusted by 100+ law firms, salons, clinics, restaurants, and service businesses, Voksha starts at $49/mo with no contracts and 5-minute setup, and is SOC2 compliant and HIPAA ready.
Ready to transform your business communications? Visit Voksha today and never miss another customer.
