# Make a test call

Source: https://voksha.com/docs/getting-started/test-call/

> Call your agent from the browser before any real customer does, and what to listen for.

Call your agent yourself before you send a customer to it. It takes two minutes, and it catches things that reading the instructions never will.

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## Where to find it

**Dashboard → Playground.** Allow microphone access when your browser asks.

Your agent answers in the browser with the same voice, greeting and instructions it uses on the phone. Your first **two calls on a new agent are free**. You need no plan and no card.

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![The Playground: your prompt on the left, and a call or chat with the agent on the right](https://voksha.com/docs/screenshots/voksha_playground.png)

## Test both ways

| Test | What it tells you |
|---|---|
| **Browser call** | The greeting, the answers, the behaviour. Free, twice |
| **Call the real number** | How it sounds on a real phone, and how fast it answers |

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## What to listen for

Ask the questions your callers really ask, not easy ones.

| Ask it | It should |
|---|---|
| The greeting | Say your business name the way you say it |
| A price question | Give a price, or say it cannot. Not make one up |
| A busy time, then a free time | Offer real times, not made-up ones |
| Something you do not offer | Say so clearly |
| To speak to a person | Do what you chose: transfer, or take a message |
| Interrupt it mid-sentence | Cope. Real callers do this |

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## Fixing what you hear

Go to **Configure** on the agent page. Change the instructions, save, and call again. Saving goes live straight away, so your next call uses the new version. There is nothing to redeploy.

- It got a fact wrong → add one sentence with the fact
- It made something up → add one sentence telling it what to say instead

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## Test calls appear in your call list

A browser test call is a real call. It gives you a recording, a transcript and a summary, and it appears in [Calls](https://voksha.com/docs/calls/). That is on purpose, so you can read back exactly what it said instead of trusting your memory.

> **Tip:** **Test again every time you change your services or prices.** One call takes two minutes, and it
> is the only way to be sure the agent is saying today's price and not last season's.

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## Next steps

- [Go live](https://voksha.com/docs/getting-started/go-live/): A safe order for switching your real number over
- [What it says](https://voksha.com/docs/agents/what-it-says/): Where you fix everything you heard