# Go live

Source: https://voksha.com/docs/getting-started/go-live/

> A safe order for pointing real callers at your agent, and what to set up before you do.

Going live is one decision: real callers now reach your agent. Everything else you can prepare beforehand.

![The agents list: an agent reads Active once it has a number and a plan](https://voksha.com/docs/screenshots/voksha_manage_agent.png)

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## Before you send any calls

| Check | Why |
|---|---|
| **Two test calls done** | One in the browser, one to the real number. See [Make a test call](https://voksha.com/docs/getting-started/test-call/) |
| **The handoff is real** | If you chose transfer, ring that number and check somebody answers |
| **Somewhere for summaries to go** | Email, Slack or Google Chat, so calls reach you without logging in. See [Where calls are sent](https://voksha.com/docs/calls/notifications/) |
| **Booking connected** | Only if you want it. With no diary it takes a request instead of booking. See [Booking](https://voksha.com/docs/booking/) |

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## A safe order to switch over

Do it in this order and no caller ever gets nothing:

1. **Send after-hours calls first.** Evenings and weekends go to the agent. You still answer in person during the day.
2. **Read those calls each morning.** Fix the instructions wherever it guessed.
3. **Send the busy hours** once the overnight calls read well.
4. **Send everything** when you stop finding things to fix.

Your phone company controls this, usually from their app. It takes minutes to change either way.

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## Watch these in the first week

| What | How often | Look for |
|---|---|---|
| **Calls** | Daily | Questions it answered badly, not how many calls |
| **Appointments** | The first few | That they land in your real diary at the right time |
| **Usage** | If you are near your limit | Alerts arrive at 75%, 90% and 100% |

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## Turning it off

| You want to | Do this |
|---|---|
| Stop callers reaching it | Turn off the forwarding at your phone company. It stops at once, and you control it |
| Stop it booking | Disconnect the connector on the agent's Connectors page. It keeps answering and taking messages |

> **Warning:** **Do not test by cancelling a real customer's appointment.** Use a made-up name and a time you
> know is empty. A booking your agent makes is a real booking in your real system, and so is a
> cancellation.

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## Next steps

- [Where calls are sent](https://voksha.com/docs/calls/notifications/): Email, Slack and Google Chat
- [Booking](https://voksha.com/docs/booking/): Connect the diary it books into