# Collected details Source: https://voksha.com/docs/agents/collected-details/ > Choose the details your agent captures from every call, so they arrive as fields rather than buried in a transcript. Every call gives you a recording, a transcript and a summary. Collected details go further: you name what you want from every call, and it comes back as fields you can read at a glance. --- ## Where to find it **Dashboard → Agents → open the agent → Configure.** ![Call Details, where you name each detail the agent should capture](https://voksha.com/docs/screenshots/voksha_call_details.png) --- ## The three parts of a detail Each row you add has three parts, and the third is the one people skip. | Field | What it is | Example | |---|---|---| | **Detail** | The label you will read later | `Home Address` | | **Answer type** | The shape of the value | Text | | **What should the agent capture?** | An instruction, written to the agent | "Ask for the full address including postcode. If they only give a street, ask for the postcode too." | Write the third one as an instruction, not a question. Say what counts as a good answer, and say what to do when the caller never mentions it. A detail with a vague instruction comes back vague. ### Answer types | Type | Use it for | Comes back as | |---|---|---| | **Text** | Names, addresses, free description | Words | | **Yes or no** | Existing customer, has a referral, wants a callback | Yes or no | | **Whole number** | Number of people, number of rooms | A whole number | | **Number** | Anything with decimals, like a measurement | A number | Picking the right type matters because it decides what you can sort and filter on later. "How many people" as Text gives you `"about four"`; as Whole number it gives you `4`. You can add up to **10** details per agent. The editor shows how many you have used. --- ## What to collect Ask for what you would otherwise have to listen back for. | Field | Why it earns its place | |---|---| | **Name** and **phone number** | For calls that do not end in a booking | | **What they wanted**, in a few words | Triage without opening the call | | **Address or postcode** | If you travel to customers | | **Urgency** | This morning's list sorts itself | | **How they heard about you** | The cheapest marketing report you will ever run | --- ## How it behaves on the call The agent works these into the conversation rather than reading them out as a form. It will not interrogate a caller who is trying to leave. If somebody hangs up early you get what was captured before that, and the field is simply empty. An empty field is not a failure. A caller who refuses to give a surname is a caller you still want to ring back. --- ## Where they show up - On the call in [Calls](https://voksha.com/docs/calls/), alongside the summary - In the notification sent to your email, Slack or Google Chat - In [Zoho CRM](https://voksha.com/docs/connectors/zoho-crm/), as a new lead, if your agent sends leads there That is what makes a morning triage possible without opening a single recording. --- ## Changing them Editing the fields applies to future calls. Calls already recorded keep what they captured, because inventing a value for a question nobody asked would be worse than an empty column. > **Tip:** **Keep it to a handful.** Every extra field is another thing the agent tries to work into a two > minute conversation. Four well chosen ones beat ten that make the call feel like a survey. --- ## Next steps - [Where calls are sent](https://voksha.com/docs/calls/notifications/): Get the details by email, Slack or Google Chat - [Read your calls](https://voksha.com/docs/calls/): Where the collected fields appear